Preliminary Information Form the subject of this preliminary information is the sale, delivery and other legally required notifications of the goods (s) and services (products / products) specified below, In accordance with the Law No. 6502 on Consumer Protection and the Regulation on Distance Contracts dated November 27, 2014, you are informed of our Dear Customers (Consumers) in advance. www.oryakuyumculuk.com address for the order you give to our web site with our company to make a Distance Sales Agreement (Contract) is in question. Our company is a member of Istanbul Chamber of Jewelers (www.iko.org.tr).
www.oryakuyumculuk.com will now be referred to as (our site). Technical steps and steps related to the purchase of the Product (s) subject to the order from our site (including the transactions you make from your mobile device) and the establishment of the order / contract, technical tools for identifying and correcting the errors during the entry of information You are given the opportunity to make transactions in accordance with the warning messages that appear on the relevant pages during your transactions until you reach this page (Payment and Order Confirmation Page). If there is an error in the entry of information (data) related to your order on our site, the process can be continued by correcting the related warning message. It is possible to correct errors in the same way as you enter your payment information. If you have any information entry lines after the completion of the payment process, you can contact support@oryakuyumculuk.com or phone +90 532 488 93 78.
Seller And Consumer Information
Preliminary Information
SELLER INFORMATION
Seller Title: Orhan İmik ve Ayla Serap Tortum Adi Ortaklığı
Address: Barbaros Hayrettin Paşa Mah. Eski Edirne Asfaltı No:290 Gaziosmanpaşa İstanbul
Phone: 0 532 488 93 78
E-mail: destek@oryakuyumculuk.com
Customer Service: +90 532 488 93 78
CONSUMER INFORMATION
Name Surname / Title:
Delivery address:
Billing address:
Phone:
E-mail:
Subject Product / Service, Price, Payment And Delivery Information
Preliminary Information the model of the products (goods / services) ordered by the consumer, the color, if any, the size, number, unit prices, total cash sales price (total amount) including all taxes, the payment method (vehicle) chosen by the buyer, the delivery and invoice address of the buyer, the address of the buyer. contact information is as below.
Product / Service Description Quantity
Total Price of Products
Shipping Fee
Order Total Payment Amount (VAT Included)
Name Surname / Title
Delivery Address
Billing Address
Phone
Turkey does not have the product out of our sales. If the cargo company that will make the delivery does not have a branch in your location, the Product (s) should be received from another nearby branch.
We accept orders by Credit Card / wire transfer / EFT / payment at our site.
Preliminary Information On The Right To Drawing
The consumer has the right to withdraw from the order / contract within fourteen (14) days from the date of receipt of the Product (s) without giving any reason and paying a penalty.
In order to exercise the right of withdrawal, the product (s) must be unused, not damaged as a result of misuse, and their labels and packaging undamaged..
In addition, certain contracts for certain goods / services, even if not used and unused, are not legally entitled to withdraw. Contracts where the right of withdrawal is not possible are as follows; a) Contracts relating to goods prepared in accordance with the wishes or personal needs of the consumer, b) Goods whose protective elements such as packaging, tape, seal, package have been opened after delivery; c) Contracts for the delivery of the non-refundable health and hygiene, c) Contracts for services rendered immediately in electronic environment or for intangible goods delivered to the consumer instantly, Contracts relating to goods and services which are generally accepted outside the scope of distant sales pursuant to the relevant legislation, and for goods purchased by the consumer for commercial and / or professional purposes, not as a final consumer.
In cases where the right of withdrawal is required by law, the Consumer is responsible for the changes and distortions that occur due to the fact that the goods are not used in accordance with their operation, technical specifications and usage instructions. The consumer may lose his right to withdraw from the Product (s) if he does not comply with the above-mentioned responsibilities.
Before the expiration of the right of withdrawal (within the fourteen days mentioned above), the order is notified that the consumer has exercised his right of withdrawal, order Barbaros Hayrettin Paşa Mah. Old Edirne Asphalt No: 290 Gaziosmanpaşa İstanbul should be written. If you wish, you can reach the order from our site and notify.
The consumer is obliged to send the goods back to the Seller within ten (10) days from the date of the notification that he has used the right of withdrawal. The shipping costs incurred by the cargo companies shall be borne by the Consumer. Return of the original delivery note / invoice (in accordance with the tax legislation) with the example of the cargo delivery record indicating that the Product (s) has been sent to us; together and complete and undamaged.
In cases where the right of withdrawal is not provided for by law, the right of withdrawal cannot be utilized. The consumer loses his right of withdrawal if it is not used properly or on time.
Provided that the above-mentioned requirements are met by the Consumer in due time and duly, within 14 days from the date on which the notice of cancellation reaches our Company, the price of the Product (s) and any delivery costs, if any, will be refund.
By using the right of withdrawal of the consumer or in all other cases where the product returns except defective products, money or gift certificates obtained from the returned order, etc. If there are prizes, they will be canceled.
Products Not Available
Underwear, underwear, swimwear and bikini bottoms, make-up items, disposable products, goods that are in danger of rapid deterioration or are likely to pass the expiry date, which are prepared in accordance with the consumer’s wishes or clearly products that are unsuitable in terms of health and hygiene to be returned if the package is opened by the consumer after the delivery, products which are mixed with other products after delivery and which are not possible to be separated by their nature, Goods related to periodicals such as newspapers and magazines, services or royalties delivered to the consumer, and audio or video records, books, digital content, software programs, data storage and storage devices, computer consumables. cannot be returned in accordance with the Regulation if the package has been opened by the Consumer. Furthermore, before the expiration of the right of withdrawal, it is not possible to use the right of withdrawal for services rendered with the approval of the consumer. Cosmetics and personal care products, underwear products, swimwear, bikinis, books, copyable software and programs, DVD, VCD, CD and cassettes and stationery consumables (toner, cartridge, ribbon, etc.) can be returned unpacked, untested, unspoiled and must not be used.
Preliminary Information On Payment
We accept orders by Credit Card / wire transfer / EFT / payment at our site.
When the consumer ratifies the Contract, the above mentioned price of the Product (s) he ordered and any additional costs, if any, are collected by the payment method he chooses. The consumer must have fully paid the sales price, including charges, before receiving the Product.
Unless the price of the Product (s) is paid to our Company in full before delivery, our Company may unilaterally cancel the contract and may not deliver the Product (s).
If, for any reason after the delivery of the product, the Bank / financing institution to which the credit card to which the transaction belongs belongs to the Company does not pay the Product amount or requests the amount paid back, the Product must be returned to the Company within 3 days at the latest. If the non-payment of the product is due to an unfair order, objection or any defect or omission of the Consumer to the Bank, the shipping costs shall be borne by the Consumer. All other legal rights arising from the Contract, including the non-acceptance of the return of the Company, the legal follow-up of the Product charge will be reserved in all circumstances.
All the facilities provided by the credit card, debit card, installment card or similar payment instruments issued by the Banks and Financing Institutions are the credit and / or installment payment facilities provided by the institution that provides the direct payment instrument (credit card and the like). The sales of products realized by the consumer using the payment means mentioned above and which our Company collects the price of the Product (s) at once (piece by piece) or piece by piece (peyderpey) are not credit or installment sales for the Parties of this Agreement. The consumer shall confirm the interest rates and default interest rates applied by the related institution from the bank separately and that the provisions regarding interest and default interest shall be applied within the scope of the credit card agreement between the Bank and the Consumer in accordance with the provisions of the legislation in force, and undertake.
The legal rights of our Company in cases that are deemed to be in installments by law are available and reserved within the framework of the relevant legislation including the rights to demand termination and / or payment of the remaining debt together with the default interest in case the installments are not paid. In case of default of the consumer, default interest is applied at the monthly rate as stipulated by the applicable laws.
PRELIMINARY INFORMATION ON DELIVERY
Our company has no products for sale outside of Turkey. The Product (s) you have ordered will be delivered to the contracted __________ Cargo company. Delivery to your address is limited to the cargo distribution network. If the delivery company does not have a branch in your location, the Product (s) should be received from another nearby branch.
The Ordered Product (s) shall be delivered to the Consumer or the third person / organization at the above address, provided that the legal 30-day period is not exceeded, packaged and delivered together with the invoice. The delivery costs (shipping costs, etc.) to be paid by the consumer, if any, are clearly stated in the order details above.
Products in stocks are delivered to the cargo company to be delivered to the person and address notified by the Consumer during the order within ten (10) days from the date of the order. The cargo company delivers the shipments received from our Company to our customers under normal conditions within 1 (one) to 4 (four) working days according to their distance.
If the product (s) is not present at the address of the Consumer at the time of delivery and the persons at the address do not accept the delivery, our Company shall be deemed to have fulfilled the delivery obligation to the address. In case there is no one to take delivery at the address, it is the responsibility of the Consumer to contact the cargo company to monitor and ensure the shipment of the Products. If the product (s) is to be delivered to another person / organization other than the Consumer, our Company shall not be held responsible for the absence of such person / organization at its address or rejecting the delivery. In such cases, any loss arising from the late receipt of the Product (s) by the Consumer and the costs incurred by the Product (s) in the cargo company and / or the return of the cargo to the Company shall be borne by the Consumer.
Each person receiving the Product (s) is responsible for checking it at the time of delivery and not accepting the delivery when the Product (s) sees a problem arising from the cargo and for keeping a record of the cargo company official. Otherwise, our Company will not accept any responsibility.
The product (s) are delivered on time within 30 days of the legal maximum period of delivery to the Consumer. In the event that it is not delivered within maximum 30 days due to extraordinary circumstances (weather opposition, earthquake, flood, fire) other than normal sales and delivery conditions, our Company informs the Consumer by contacting the existing contact information. In this case, the Consumer may cancel the order, order a similar product, or wait until the disaster is over.
In the event that it is understood that the Company cannot supply the Product (s) subject to the Contract, we may supply another product of equal quality and price within three (3) days from the date of learning to the Consumer by expressly communicating from the existing contact information and obtaining verbal or written approval. It shall be deemed to have fulfilled its contractual obligation in this way. The consumer is free to choose whether or not to grant such approval. In cases where the consumer does not approve, our Company will refund all the payments collected, including delivery costs, at the latest (14) fourteen days from the date of notification. The money that the consumer has earned from the undelivered and returned order will be paid. If there are prizes, they will be canceled.
Preliminary Information On Security, Privacy And Protection Of Personel Data, Communication, Intellectual And Industrial Property Rights
The necessary measures for the security of the information and transactions entered into our Site by the consumers have been taken by our Company within the system infrastructure, according to the quality of the information and transactions, within the scope of today’s technical possibilities. However, when such information is entered from consumers’ devices, it is the responsibility of consumers, including viruses, Trojan horses, and similar malicious applications to protect them by consumers and to take the necessary measures to prevent them from being accessed by unrelated persons. Our site provides communication security with 256 bit SSL certificate, secure connection is used not only from the payment page but the entire site and access to the site without secure connection is not allowed. The card information you enter into the credit card payment interface on our site can only be used to transmit to your bank, it cannot be saved to our Company database. In addition, you can make 3D secure payment by Credit Card on our Site which is an additional security measure. For 3D secure transactions, you will be asked for a one-time password on a separate page opened by your bank. This password is sent to your mobile phone where your credit card is registered by your Bank. Once you have entered and confirmed your single-use password sent to you on this separate page opened by your bank, your payment will be completed.
Consumers The information (data) obtained during membership and / or shopping on our Site is provided by our Company, its current and future affiliates, affiliated companies, partners, successors and / or third parties / organizations designated by them, providing all kinds of information, advertising and promotion, For the purpose of promotion, sales and marketing, membership applications, electronic and other commercial / social communications, it may be recorded indefinitely or with the time specified by its successors, and may be stored in archives on magnetic and / or paper media, updated, shared, transferred where necessary. can be transferred, used and processed in other ways. Such data may be shared with the competent authorities and courts when required by law.
Consent to the use, sharing, processing and processing of non-personal non-personal existing and new information (data), personal data protection, regulation of electronic commerce and other applicable legislation in accordance with the above scope, by electronic and / or other means and allowed.
Consumers can reach our Company through the communication channels mentioned above and stop data usage and transactions and / or communications at any time. Processing of personal data and / or communication with them is terminated within the legal period in accordance with the express declarations of the consumers. However, the legally required data retention and legally necessary data processing and communications (having a delivered order, having an existing order, having an order in the return process, contacting for refund and so on, but not limited to the aforementioned examples) continue.
In accordance with the Law on the Protection of Personal Data of Consumers, the rights of the personal data shared with our Company are as follows; Learning whether personal data is processed, requesting information about personal data being processed, learning the purpose of processing personal data and whether it is used in accordance with its purpose, knowing third parties from whom personal data is transferred at home or abroad, requesting correction of personal data in case of incomplete or incorrect processing to request the deletion or destruction of the personal data, the correction and deletion of the data, to the third parties to whom the personal data have been transferred, to object to the result of the analysis of the processed data exclusively through automated systems, against the law of personal data. request to be compensated in case of damage due to processing.
In case you wish to use any of the rights mentioned above as the data owner, you can fill in the Data Owner Application Form annexed to the Privacy Policy published on our Site and send a wet signed copy of the form to Barbaros Hayrettin Paşa Mah. Eski Edirne Asfaltı No: 290 Gaziosmanpaşa İstanbul address in person or via a notary or send the form to support@oryakuyumculuk.com registered e-mail address with a secure electronic signature. Requests from the data owner shall be finalized within thirty days at the latest according to the nature of the demand within the framework of Article 13 of the KVK Law. Positive or negative responses to requests from data owners may be communicated to the data owners in writing or electronically. Although the requests of the data holders will be concluded free of charge as a rule, if the response of the request requires a separate cost, fees may be charged in the amounts determined in accordance with the relevant legislation.
Consumers may at any time review the entire Privacy and Privacy Policy statement posted on our Site under the Privacy Policy. We would like to state that the aforementioned notice generally relates to all third parties who share personal / non-personal data with our Company, not only as a Consumer but for various reasons specified in the notification.
All information and content on our website, all intellectual and industrial rights and all property rights regarding the arrangement, revision and partial and / or full use of them belong to our Company and cannot be used even if partially without any permission. Our Company reserves the right to make any changes that may be deemed necessary in the above matters. Changes are effective as of the time they are published on our Site or announced by other methods.
Other sites accessed through our site have their own privacy and security policies and terms of use. Our Company cannot be held responsible for the content of the other sites accessed through the links on our site, any disputes that may occur and negative results.
Preliminary Information On Other Issues
In case of the return of the product (s) subject to the order / contract in accordance with the law and the contract or the cancellation of the order, the price of the product (s), if collected, shall be returned to the Consumer within maximum 15 days in accordance with the vehicle to which the payment was made. If you pay by credit card, your bank will be notified that the refund amount will be returned to the credit card you have processed. If you have paid in installments by credit card, your bank may reflect the payments in installments to your credit card statement and our company has no savings in this process.
Consumers, if any, related to the product (s) subject to the contract and can reach, via the communication channels mentioned above, orally or in writing to our Company (Seller) can notify. The happiness of our customers is important to us. Our company meticulously evaluates justified demands and complaints and resolves them as soon as possible. Consumers will, if they wish, can not be solved requests and complaints related to the Ministry of Customs and Trade annually determined and announced within the monetary limits themselves or the seller’s settlement (where the residence is located) Provincial and District Consumer Arbitration Committees or cases exceeding the monetary limits Consumer Courts what you can apply.
Preliminary Information if you approve and accept on our site, this preliminary information text and distance sales agreement will be sent to your registered e-mail address created by you with your order confirmation. You can access this information at any time by keeping the relevant e-mail in your device or by saving the mentioned text and agreement on your device’s hard disk. In addition, due to legal responsibilities, the Company will keep the above-mentioned text and the distance sales agreement for a maximum of three years.
Preliminary Information consumers have been informed in advance of all the above-mentioned issues with these Preliminary Notifications, which, if they have ratified, will form an integral part of the Distance Sales Contract.
All explanations and information contained in these Order and Contract Preliminary Information are valid from the moment that the Consumer confirms on our Site and are an integral part of the Distance Selling Agreement. When accepted by the consumers, it is applied as binding with our Company (Seller) and the Distance Sale Agreement between the Consumers (Buyers).
You can access the Terms of Use, Membership Agreement, Distance Sales Agreement and ILPPD Information Pages from the links below.
